Barclays - Creating strategic design maturity across Barclays’ global business units
Design Strategy, Business Design and Design Management
Across Barclays’ many business units, customers were experiencing a different bank every time. My work focused on bringing those worlds together. By aligning teams, redesigning service journeys, and shaping the new XDP practice, I helped move the organisation from fragmentation to a unified, scalable experience
National Grid - Re architecting the UK’s energy system operator’s digital experience
Service Design Leadership
National Grid’s digital ecosystem had grown fragmented, making it difficult for users to find critical energy information or access tools like Connections. I led the redesign of the platform, restructuring its information architecture and creating personalised user pathways aligned to different role
Ernst & Young - Designing EY’s AI‑powered audit platform: Transforming accuracy, speed, and trust
Service and Product Design Management
EY’s audit teams needed a way to improve accuracy while reducing repetitive work. I designed an AI‑assisted platform that automated key audit checks, surfaced anomalies at a glance, and gave auditors full transparency and control over machine‑generated insights. This significantly improved efficiency, quality, and confidence across audit engagements
The NHS procurement process relied on complex, offline steps that created confusion and delays for both suppliers and purchasing teams. I partnered with stakeholders to understand their real‑world experiences, mapping their journeys and identifying opportunities for meaningful improvement. This work now shapes the NHS’s strategy for a more intuitive, streamlined, and scalable service